Cookie policy


We use cookies to collect browser data when you visit our website. A cookie is a small text file that is transferred from a website to your computer, phone or tablet. It allows information to be passed back and forth between your device and our website. For example, it may store details that you submit on the site – like your personal settings, location etc. – so you don’t need to enter information more than once.

We don’t use cookies to identify users personally. We only store information that you’ve specifically given us permission to store.

Our website uses a small number of cookies are ‘non-essential’. They give us a better overall picture of how people interact with the site, and how we can improve our services for our customers, volunteers
and supporters. The information we gather through this process is completely anonymous, and we cannot identify visitors to our site.

We use cookies to:

  • ensure content on the website is relevant to you
  • remember your choices so we don’t have to ask you every time you visit
  • improve your experience on our website by providing statistical data on overall usage, and anonymised trend data from website visitors
  • continually improve our services and website

Please see our Privacy Policy for further details on why we need to process this data.

The cookies that we use are:

DescriptionWhat this does and why we use it
Tutor The Nation Website (WordPress)When you choose to accept the terms of our cookies policy, by clicking on the ‘cookies’ banner that shows on our website, this means our site automatically remembers your choices – so that you’re not presented with the cookies banner every time you visit the website.
We sometimes use cookies to keep track of whether you’ve visited our website from a particular link – for example in one of our emails or adverts. We do this so we can link donations or volunteer registrations back to individual communications and measure how effective our campaigns are.
The cookies expire around two years after your first visit to the website. You’ll then have an opportunity to review your acceptance of our terms.
Google AnalyticsProvides us with anonymised data on website usage patterns. This helps us develop our content and design our website so that it is fit for use.

Google Analytics manages its cookies, which it uses to:

Register a unique ID that is used to generate statistical data of how the visitor uses the website including:
Determining visitors who have never been to
the site before, versus those who are returning

Establishing the traffic source, device, and
browser type of visitors.
HotjarFor website insights, research and feedback gathering.

Hotjar uses cookies to:
Count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID, so the visitor does not get registered twice.

To determine if the visitor has visited the website.
before, or if it is a new visitor on the website.

To detect whether the user navigation and
interactions are included in the website’s data

Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization.

Sets a unique ID for the session. This allows the
website to obtain data on visitor behaviour for
statistical purposes.
Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

Used to identify the visitor and optimise ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-centre or ad-exchange.
FacebookTo help us reach more supporters and service users online.

Facebook manages its cookies its cookies which it uses to:
Market to relevant audiences on Facebook.
Profile audience who come to their website.

Storing information during your visit

At certain points when you’re on the Tutor The Nation website, you may submit information that you want the site to remember during your visit. For example, when you input your email address, and this is passed through to another page.

This information is only stored through a cookie during the time you’re on the site. We will only store information elsewhere when you grant us permission to do so, such as creating an account with us, and this will be done via our secure Platform.

Controlling and deleting cookies on your computer

All browsers allow you to manage which cookies you accept, reject and delete. You can usually find these controls under the ‘Preferences’ or ‘Tools’ menu.

The following table provides links with instructions on how to prevent new cookies being stored and/or how to delete existing cookies depending on the browser you are using:

Google Chrome
Microsoft Edge